#Does chipotle deliver full#

Yeah, we are, so Chipotle Mexican Grill is comprised of around 3,000 restaurants – it might be more by now – 100,000 employees (primarily in the U.S.).

Everybody knows the Chipotle brand, but how large are you? Frame that for us because you're hiring at such a huge scale. Michael Krigsman: We definitely need to talk about the culture. It's a reflection of, 'This culture is strong and it exists,' and so why wouldn't we want to recognize that in my title? So, there you go. When that happens, a company is healthy and can continue to grow.īack in 2020, it was just really a recognition that even throughout the craziness of living through a pandemic and learning through it, civil and social unrest, just the way in which we quickly continue to have a dialog with our employees (as we started to in 2018), was a reflection of, 'Wow! This culture that we have where we can foster a culture that values the diversity of our company and that leverages all of the individual talents of our employees so that we can grow the business, build our brand, as well as cultivate a better world.'

#Does chipotle deliver full#

But the culture is demonstrating that employees can show up, be and bring their full selves to work, and bring their best ideas. We'll talk more about it, I know, in our talk. If you think about the culture that we have, it's super healthy. That was just recognition for all of the work that really started in 2018 as part of our transformation to reset our strategy and reset the culture. Then last year, in 2020, we expanded my title to include chief diversity, inclusion, and people officer. And so, how are we creating an experience where our employees just say, 'I feel amazing just being part of this company and being part of this brand'?įirst, it was chief people officer. It's really a pivot on focusing on all of our restaurant employees, our employee experience, and (from a people experience standpoint) much like (outwardly) marketers look at creating amazing fans of our brands, I think, internally, our original fans need to be our employees. Just really quickly, why not human resources, and why people? My team's name is actually called People Experience because, when you think about human resources or HR, I think the first thing people think about (I know I do) is, 'Well, HR is there to tell you the rules and whether (yes or no) you can do things.' Immediately, I changed my title to chief people officer. And I was recruited to become the first chief human resources officer for the company. I joined right after our new CEO, Brian Niccol, joined. Marissa Andrada: I've been part of Chipotle since the beginning of 2018. She is the Chief Diversity, Inclusion, and People officer of Chipotle Mexican Grill. Today, we're speaking with Marissa Andrada. About human resources priorities at Chipotle Mexican Grill

And those investments are not only just for the now, but we're relying on this workforce to become our leaders for the future. Marissa Andrada: Our success is dependent on a healthy, engaged, amazing workforce. Prior to Starbucks, she served as Senior Vice President of Human Resources at GameStop Corporation and Head of Human Resources at Red Bull North America. Prior to joining Chipotle, she was the Senior Vice President of Human Resources & Chief Resources Officer at Kate Spade & Company and Senior Vice President of Partner Resources for Starbucks Coffee Company. The role has since been formalized and evolved into the Chief Diversity, Inclusion and People Officer for Chipotle, bringing the brand’s purpose, To Cultivate a Better World, to life through its people. Marissa Andrada joined Chipotle Mexican Grill in April 2018 as the brand’s first Chief People Officer. How does Chipotle make investment decisions and purpose-driven trade-offs?.Role of information technology (IT) and human resources (HR) at Chipotle?.What is the role of consistency in creating a culture?.

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About human resources priorities at Chipotle Mexican Grill.

It’s a story of human resources leadership and workforce management based on principles of diversity, equity, and inclusion (DE&I). We speak with the company's Chief Diversity, Inclusion and People Officer, Marissa Andrada, about leading a workforce of 100,000 employees based on mission and purpose in 2022. As a result, the brand that was once in crisis is now one of the most successful restaurant companies in the world. How can organizations create high-performance cultures that empower employees to succeed based on authentic purpose? Chipotle Mexican Grill (CMG) has taken on this challenge by making company culture, inclusion, and diversity foundational for its business.